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Booking Terms

ThaiFlightCentre

Booking Terms

Terms & Conditions

Last Updated: August 2026

1. Introduction

Welcome to ThaiFlightCentre.com.

ThaiFlightCentre.com is operated by an independent online travel agency specializing in flight reservation services for airlines operating in Thailand and international destinations.

We are not the official website of any airline unless explicitly stated. We are not owned, operated, endorsed, or sponsored by any airline. All airline names, logos, trademarks, and service marks remain the property of their respective owners.

By accessing or using this website, making a booking, or purchasing any travel service through us, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please discontinue using this website.

2. Our Services

ThaiFlightCentre.com provides:

  • Flight search and reservation services

  • Airline ticket booking

  • Flight changes and cancellation assistance

  • Refund request assistance (subject to airline approval)

  • Customer support before and after ticket issuance

We act as an independent travel intermediary between passengers and airlines.

3. Airline Relationship

ThaiFlightCentre.com does not operate aircraft.

All flights displayed on this website are operated by their respective airlines.

Each airline maintains its own policies regarding:

  • Fare rules

  • Flight schedules

  • Baggage allowance

  • Seat selection

  • Flight changes

  • Ticket cancellation

  • Refund eligibility

  • Boarding requirements

Passengers are responsible for reviewing the applicable airline policies before completing a booking.

4. Booking Confirmation

A booking is considered confirmed only after:

  • full payment has been successfully received; and

  • an electronic ticket (E-ticket) has been issued.

A booking reference alone does not guarantee ticket issuance.

If payment cannot be verified or the selected fare becomes unavailable before ticket issuance, we reserve the right to contact you with alternative options or cancel the booking with a full refund of the amount collected.

5. Prices and Payment

All prices displayed include applicable airfare, taxes and mandatory charges unless otherwise stated.

Some fares may also include our service fee where applicable.

Prices are subject to change until payment has been completed and tickets have been issued.

We accept payment through selected debit cards, credit cards and other secure payment methods available on our website.

6. Fare Rules

Each airline publishes different fare conditions.

Depending on the fare purchased, tickets may:

  • be non-refundable;

  • allow changes with penalties;

  • permit cancellation subject to airline fees;

  • require additional fare differences.

The fare rules shown during booking shall prevail.

7. Changes and Cancellations

Passengers wishing to change or cancel a booking should contact our customer support as early as possible.

Any modification is subject to:

  • airline approval;

  • fare conditions;

  • seat availability;

  • applicable airline penalties;

  • service fees where applicable.

Some promotional fares cannot be changed or cancelled.

8. Refunds

Refund requests are processed according to the fare rules established by the operating airline.

If a refund is approved by the airline, processing time may vary depending on:

  • the airline;

  • payment provider;

  • banking institution.

Our service fees, processing fees or payment charges may be non-refundable unless otherwise required by law.

9. Passenger Information

Passengers are responsible for providing accurate information including:

  • Full name exactly as shown on passport or government-issued ID

  • Date of birth

  • Nationality

  • Passport information (if required)

  • Contact email

  • Telephone number

ThaiFlightCentre.com shall not be responsible for losses resulting from incorrect passenger information.

10. Travel Documents

Passengers are solely responsible for ensuring they possess:

  • valid passport;

  • visa (where required);

  • health certificates;

  • transit documents;

  • any other travel documents required by immigration authorities.

Failure to meet entry requirements does not qualify for automatic refunds.

11. Schedule Changes

Airlines may modify:

  • flight schedules;

  • aircraft types;

  • departure times;

  • arrival times;

  • routes.

Such operational changes are beyond our control.

We will make reasonable efforts to notify passengers once information is received from the airline.

12. Baggage

Checked baggage and cabin baggage allowances are determined solely by the operating airline.

Passengers should carefully review baggage policies before departure.

Additional baggage fees charged by airlines are the passenger's responsibility.

13. Check-in

Passengers are responsible for completing online or airport check-in within the time limits specified by the airline.

Failure to check in on time may result in denied boarding without refund.

14. Special Assistance

Requests such as:

  • wheelchair service;

  • medical assistance;

  • special meals;

  • unaccompanied minors;

  • sports equipment;

  • pets

must be requested in advance and remain subject to airline approval.

Additional charges may apply.

15. Limitation of Liability

ThaiFlightCentre.com acts solely as an intermediary between passengers and airlines.

We shall not be liable for:

  • flight delays;

  • flight cancellations;

  • schedule changes;

  • overbooking;

  • weather disruptions;

  • government restrictions;

  • immigration decisions;

  • baggage loss or damage handled by the airline;

  • force majeure events.

Any compensation shall be governed by the airline's Conditions of Carriage and applicable laws.

16. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in that policy.

17. Intellectual Property

All website content, including text, graphics, logos, images and software, is the property of ThaiFlightCentre.com or its licensors unless otherwise stated.

No content may be copied, reproduced or distributed without prior written permission.

18. Amendments

We reserve the right to update these Terms & Conditions at any time.

The latest version published on this website shall supersede all previous versions.

19. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which ThaiFlightCentre.com operates, without prejudice to any mandatory consumer protection laws applicable to the passenger.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support through the contact information published on ThaiFlightCentre.com.

Important Disclaimer
 

ThaiFlightCentre.com is an independent online travel agency providing airline ticket reservation services. We are not the official website of any airline and are not affiliated with, endorsed by, or operated by any airline unless expressly stated. Airline names, logos and trademarks remain the property of their respective owners. Any applicable service fee will be clearly displayed before payment is completed.