About Thai Airways

Online Check-in

Passengers traveling with Thai Airways can conveniently check in online through the official Thai Airways website or mobile application. Passengers can enter their booking reference and passenger details to complete the check-in process and receive their electronic boarding pass.

Online check-in is generally available 24 hours before the scheduled departure time and closes 1 hour before departure for eligible flights. Availability may vary depending on the route, airport, and flight conditions.

Airport Check-in

Thai Airways check-in counters are available at airports before departure. Passengers are advised to arrive at the airport early to complete check-in procedures, baggage drop, immigration, and security screening.

For international flights, passengers are recommended to arrive at least 2–3 hours before departure to allow sufficient time for all procedures.

Check-in counter closing times may vary depending on the departure airport and destination. Passengers should check the latest information provided by Thai Airways before traveling.

Kiosk Check-in

Thai Airways provides self-service kiosk check-in at selected airports, subject to availability. Passengers can use the kiosks to check in, select or confirm seats, and print their boarding passes, helping to reduce waiting time at the airport.

App Check-in

Passengers can also check in through the Thai Airways mobile application (available on Android and iOS). The application allows travelers to complete online check-in, access their electronic boarding pass, manage bookings, and receive flight updates.

Mobile check-in is generally available 24 hours before departure and closes 1 hour before the scheduled departure time for eligible flights.

Baggage

Cabin Baggage

Passengers traveling with Thai Airways are entitled to a complimentary cabin baggage allowance, depending on their travel class.

• Economy Class: 1 piece, up to 7 kg
• Royal Silk (Business Class): 2 pieces, with a combined weight of up to 14 kg
• Royal First Class: 2 pieces, with a combined weight of up to 14 kg

Each piece of cabin baggage must not exceed 56 x 45 x 25 cm (L x W x H), including handles and wheels.

Checked Baggage

Thai Airways includes a complimentary checked baggage allowance on most fares.

For flights using the piece concept (e.g., to/from the USA and Canada):

• Economy Class: 2 pieces, up to 23 kg each
• Royal Silk (Business Class): 2 pieces, up to 32 kg each
• Royal First Class: 3 pieces, up to 32 kg each

For flights using the weight concept (most routes within Asia, Europe, Australia, etc.):

• Economy Class: Up to 25–30 kg (depending on fare type)
• Royal Silk (Business Class): Up to 40 kg
• Royal First Class: Up to 50 kg

Passengers should check the baggage allowance shown on their ticket, as it may vary depending on the route and fare purchased.

Excess Baggage

Passengers who require additional baggage allowance may purchase excess baggage before departure through Thai Airways' official website or at the airport. Pre-purchasing excess baggage online is generally offered at a lower rate than airport charges.

Disclaimer: Baggage policies may change without prior notice. Please refer to Thai Airways' official website for the latest information.

Seat

Economy Class

Thai Airways' Economy Class features ergonomically designed seats with an average seat pitch of 31–34 inches and a seat width of approximately 17–18 inches, depending on the aircraft type.

Inflight Comfort

Inflight Entertainment

Thai Airways provides a comprehensive in-flight entertainment system on most medium- and long-haul flights, offering a wide selection of movies, TV shows, music, games, documentaries, and flight information. Wi-Fi service is also available on selected aircraft.

Complimentary Meals

Complimentary meals and beverages are served on most Thai Airways flights. Passengers can enjoy a selection of Thai and international cuisine, with meal service varying according to the flight duration and travel class.

Special Meal Request

Passengers with dietary, religious, or medical requirements may request special meals, including vegetarian, vegan, halal, kosher, diabetic, gluten-free, and child meals. Special meal requests should be made at least 24 hours before departure, subject to availability.

Privilege Program

Thai Airways offers a frequent flyer program called Royal Orchid Plus. Members can earn and redeem miles on Thai Airways and other Star Alliance member airlines. The program also provides exclusive benefits such as priority check-in, additional baggage allowance, lounge access, and tier-based travel privileges for frequent travelers.

Introduction

Thai Airways International (IATA code: TG) is the national flag carrier of Thailand, operating an extensive network of domestic and international flights across Asia, Europe, Oceania, and other regions worldwide.

Passengers are entitled to a complimentary cabin baggage allowance based on their travel class. Economy Class passengers may carry one piece of cabin baggage weighing up to 7 kg, with maximum dimensions of 56 cm x 45 cm x 25 cm (L x W x H). Most Thai Airways fares also include complimentary checked baggage, although the allowance may vary depending on the fare type and route.

Passengers can check in at the airport up to 180 minutes before the scheduled departure time for most international flights (subject to airport regulations).

Thai Airways also offers online check-in through its official website. Web check-in is generally available from 24 hours up to 1 hour before the scheduled departure time for eligible flights.

How to Book

1. Visit our website.
2. Enter your travel details in the flight search box.
3. Select your preferred flight.
4. Fill in the passenger and contact information on the booking page.
5. Complete your payment using your preferred payment method.
6. Receive your Thai Airways e-ticket (E-itinerary) via the My Booking page or your registered email address.

How to Pay

Payment for your Thai Airways ticket on our website can be made using the following methods:

• OnePAY
• Bank Transfer
• Credit Card
• Over-the-Counter Payment

Fare Rules

a. Cancellation and Refund

Refund and cancellation policies depend on the fare type and ticket conditions. Some fare classes may be non-refundable, while other fare classes may allow refunds with applicable cancellation fees and conditions.

Passengers are advised to check the fare conditions of their ticket before requesting cancellation and refund.

b. Reschedule

Changes such as reschedule may be made to the ticket by directly contacting the airline. For complete information on Thai Airways flight ticket and fare rules, click here.

Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.